CRM Manager

Contract Type
Full Time

Our clan

DirectID is growing fast and thoughtfully. We are a remote first organisation and have been recognised as one of Scotland’s top 10 most flexible employers. We know we're not just building world-class products but also a world-class team and a set of sustainable development practices that will continue to deliver value as we scale.

We believe that the best work comes from cross-functional, self-organising, and diverse teams that take ownership of their processes and practices. You will be trusted to make things happen.

Our people set us apart and these are some of the words they use to describe our culture: Flexible, Fast, Compassionate, Potential, Professional, Fun.

Our values have grown organically through our behaviours and outcomes, driving everything we do We’re a Clan, With one Shared Vision, For our Customers and Brave at Heart.


We’re looking for a HubSpot expert - someone who can apply their wisdom with marketing data and empower the commercial arm of DirectID .

As the CRM Manager, you’ll be the in-house HubSpot champion, working from within the Marketing team and alongside our Senior Marketing Manager and Website Manager. You’ll also work frequently with Customer Success and Sales.

You’ll oversee our CRM strategy and implementation, giving you the reigns to manage and grow our existing database of contacts through inbound and outbound activity. We’re seeking an analytical and data-driven digital marketer who can help us create, nurture and deliver high-quality leads to our sales team.

About You

  • Proven track record of developing and implementing a CRM strategy with a tech or SaaS company
  • Manage and upkeep CRM records for all our contacts, leading training and technical support for HubSpot
  • Manage and optimise criteria to evaluate prospect engagement through lead scoring
  • Find new creative methods to nurture our existing contacts within our CRM database
  • You’ll work with our Senior Marketing Manager to co-create content, determining when and how frequently we communicate with prospects and customers
  • Experience building & nurturing workflows within HubSpot
  • Create, build, manage & analyse inbound and outbound digital marketing campaigns and track return on investment
  • Build reports that help Customer Success, Marketing & Sales track progress of activity
  • A digital marketing enthusiast with proficient written and verbal communication
  • Nice to have – experience working with Google Analytics / GA4
  • Nice to have – experience working alongside Website Manager (Webflow) to create reporting and operating efficiencies


The perks

  • A team of passionate interesting people committed to your success.
  • Challenging problems to solve.
  • We're a growing company your contributions will be valued.
  • Competitive Salary/pension/EMI share scheme.
  • Continuous Professional Development budget (CPD).
  • Uncapped bike to work scheme.
  • Monthly recharge time.
  • Clan events and workshops.
  • Generous holiday allowance (we will insist you take it!).
  • Home working contribution to set up (get comfy we want you to stay)
  • Ask us about Flexible Working

Redefine an industry

We are on a mission to enable our customers across the globe to effortlessly make use of bank data to; better understand their customers, grow their business, revolutionise their offerings and delight with customer service.

At DirectID you will be working for a business that is redefining the industry for lenders and their consumers through our global credit & risk platform. This is an exciting stage in our growth and we’d love you to be part of the story.

What we do

DirectID uses open banking data to optimise credit & risk decisioning.

Providing a range of insights from income verification to affordability, DirectID empowers decision makers to make better-informed credit & risk decisions with customer bank data.

Our mission

DirectID powers financial inclusion.

By providing a dynamic, real-time dataset, DirectID helps decision makers manage risk, drive efficiencies, and enable fairer outcomes for all.

With open banking, decision makers can assess risk regardless of age, location and past credit performance.

The perks


Flexibile working

We are proud to be one of Scotland's top 10 most flexible employers. We want you to work in a way that matters to you, so you stay healthy, happy and productive.


Flexibile working

We are proud to be one of Scotland's top 10 most flexible employers. We want you to work in a way that matters to you, so you stay healthy, happy and productive.


Valued contributions

You’ll be joining a talented team working on challenging questions, where your input will be valued and have an impact.


Continuous learning

Continuous Professional Development (CPD) personal budget to grow with us, experientially, educationally and through exposure to opportunities.


Health & wellness

Monthly re-charge time, uncapped bike to work, volunteering partnership and regular social clan events. Your wellness matters to us.


Holidays matter

We offer a generous holiday allowance, and we encourage you to take it.



We have an EMI share scheme that encourages ownership and a chance to share collectively in our successes.

Get started using open banking data

Talk with one of our specialists to find out more about using open banking data.

  • Demo of the guided customer consent journey

  • Walk through of our real-time data & insights

  • Coverage check in your markets